I had a really high end client that had a specific need and there wasn’t any other WordPress plugin out there that could handle it. We were looking at having to build something from scratch, to handle a a large and unusual database. Fortunately we found Relevanssi.
I emailed the creator a question and got a very speedy response, and so purchased and installed it. And it worked perfectly! Except for one small thing. The boolean search operators were slightly different than our client wanted. That’s not an uncommon thing, clients are really knit picky about details, and it sucks when you have to tell them something can’t be done.
But I emailed the creator of the plugin, and again he responded to me telling me he could help update the plugin to meet our needs. And he did, the very next day! This is a great plugin, with excellent support, and I will definitely be using this again. Thank you!