Privacy Policy

1. Introduction & Data Controller

These Privacy Policy governs the collection, processing and use of personal data in connection with the Relevanssi Premium plugin and the website https://relevanssi.com.

We take data protection very seriously and process all personal data in full compliance with the EU General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and all other applicable data protection laws.

2. Data Controller

eurodata comesio solutions GmbH
Donau-City-Straße 7, 1220 Vienna, Austria
Company registration number: ATU75355358
Email: hello [at] relevanssi.com

3. Data We Collect

We collect the following categories of personal data:

• Purchase data: Name, company name, billing address, email address, VAT ID (processed by Paddle)
• License & usage data: License key, activated website URLs, technical environment (WordPress version, PHP version, active plugins)
• Support data: Support tickets, emails, logs and any information you voluntarily provide
• Website visit data: browser type, operating system, referrer (via cookies and analytics)

4. Purposes and Legal Basis

We process your data for the following purposes and legal bases:

• Performance of the contract (license activation, updates, support) → Art. 6(1)(b) GDPR
• Compliance with legal obligations (accounting, tax) → Art. 6(1)(c) GDPR
• Legitimate interest (security, fraud prevention, product improvement) → Art. 6(1)(f) GDPR
• Marketing communications (only with your explicit consent) → Art. 6(1)(a) GDPR

5. Sharing of Personal Data

We only share your data with the following carefully selected recipients:

• Paddle.com (Merchant of Record – payment & billing)
• Hosting provider (EU-based)
• Support ticketing system (Zendesk)
• External developers under strict Data Processing Agreements (Art. 28 GDPR)

We do not sell your personal data to third parties.

6. International Data Transfers

All our service providers are located within the European Union or have signed EU Standard Contractual Clauses (SCC) together with additional technical and organisational safeguards. No data is transferred to countries without an adequate level of data protection.

7. Data Retention Periods

• Customer and license data: for the duration of the contractual relationship + 7 years (tax law)
• Support tickets: maximum 24 months after closure
• Website analytics data: maximum 26 months

8. Your GDPR Rights

You have the following rights at any time:

• Right of access, rectification, erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent (where applicable)
• Right to lodge a complaint with the Austrian Data Protection Authority (DSB)

To exercise any of these rights, please contact us at hello [at] relevanssi.com.

9. Cookies & Tracking Technologies

We use essential cookies for the proper functioning of the license system. Non-essential cookies (analytics, marketing) are only set with your explicit consent via our cookie banner. You can revoke your consent at any time.

10. Security Measures

We implement appropriate technical and organisational measures (encryption, access controls, regular security audits) to protect your data. However, no system can guarantee 100% security.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you by email (where we have your address) and will be published on this page with the updated “Last updated” date.

12. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello [at] relevanssi.com
Address: Donau-City-Straße 7, 1220 Vienna, Austria

Last updated: March 11, 2026